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Cancellation & Exchange Policy

At Dixaan Naturals, customer satisfaction is our top priority. Please read our policy below before placing your order.

Order Cancellation

  • You may cancel your order within 2 hours of placing it or before it is shipped, whichever comes first.
  • To cancel, contact us immediately at 📧 dixaannaturals@gmail.com or 📞 Call Us – 7211134734
  • Once an order is shipped, it cannot be cancelled.

FAQs

• Cancellation is possible only until the order has not been packed. Once the order has been packed and dispatched no cancellations will be accepted.

• Multiple order cancellations by one customer will lead to their account being added to our blacklist.

Exchange Policy

Due to the personal and hygienic nature of our products (perfume, attar, body spray, air freshener), we do not offer exchanges unless the item delivered is:

  • Damaged
  • Defective
  • Incorrect

To be eligible for an exchange, you must report the issue within 24 hours of delivery with:

  • Order ID
  • Unboxing video
  • Clear images of the product and packaging

FAQs

All products on the website are non-refundable. Only exchange is possible

We understand that sometimes things don’t work out and you might need to exchange your purchased product. Hence, you can exchange the size of the product.

  • If an exchange needs to be made, you can select the size of the product you wish from the inventory. The order then needs to be sent to the drop-off as mentioned. The charges for the return will be borne by the customer.
  • Drop off : Plot No – 22, 23, Shidhi Vinayak Ind., Opp – Opera Palace, Laskana – Kholvad Road, Ta- Kamrej, Surat – 394190

To exchange a product, you need to make an exchange request within 7 days of receiving the product.

Exchanges can be easily done by logging into your account and going in the ‘Return’ section anytime during the aforementioned period.

Upon verification, we will send a replacement product free of charge. Exchanges are subject to stock availability.

We reserve the right to deny exchange requests if the product appears used or the complaint is made after 24 hours.